Privacy Policy | Customer Service Software - Live Chat - WildGoose Live Chat

User Privacy Policy

November 23, 2023

Dear users:

We attach great importance to protecting your personal privacy and data security, we will comply with laws and regulations to take corresponding security protection measures, are committed to protecting your personal information is safe and controllable, and strive to ensure that you enjoy a safe and private experience when using our applications. In order to give you a better understanding of how we collect, use and protect your personal information, we have prepared the following privacy policy document. Please read and understand the content of this Policy carefully.

I. Information Collected

In order to provide a quality service and a personalized experience, we may collect and process the following types of information:

1. Registration Information: When you register to use our app, we may ask you to provide personal information, such as email address, etc.

2. Device information: When you use our app, we may collect and store information related to your device, such as device model, operating system version, unique device identifier, etc.

3. Log information: Our server will automatically record log information when you visit our application, including your access time, pages visited, etc.

II. Use of Information

We may use the information we collect for the following purposes:

1. Provision of Services: In order to provide you with personalized services and features, we may use your information, including but not limited to showing you content related to your interests, sending you push notifications, etc.

2. Security: We will take necessary security measures to protect the security of your personal information and prevent unauthorized access, use, disclosure, modification or destruction.

3. Development and improvement: We may use the information collected to develop and improve our products to provide better services and user experience.

III. Information sharing

We will not sell, rent, or share your personal information in any other way with any third party, except in the following circumstances:

1. Legal requirements: We may disclose your personal information when required by law.

2. Sharing when it is necessary for the conclusion and performance of a contract to which you are a party: When you purchase goods or services through WildGoose customer service, we will, at your option, share the necessary information related to the transaction in your order information with the provider of the relevant goods or services to fulfill your transaction, delivery and after-sales service needs.

3. Sharing with your consent: With your explicit consent, we may share your personal information with other parties.

IV. Information storage and protection

We take reasonable steps to protect the security and confidentiality of your personal information. We use secure encryption technology to protect your information and take physical, electronic, and managerial measures to protect against unauthorized access, use, disclosure, modification, or destruction.

V. User Rights

In accordance with applicable laws and regulations, you have the following rights:

1. Modification and Access: You may modify and access your personal information at any time, or request that we correct and supplement your information.

2. Deletion: In compliance with applicable laws and regulations, you may request us to delete your personal information. In the following circumstances, you may request us to delete your personal information by email:

(1) If our processing of personal information violates laws and regulations;

(2) If we collect and use your personal information without your explicit consent;

(3) If our processing of personal information violates the agreement with you;

(4) If we stop providing products or services, or the retention period has expired.

After you or we assist you in deleting the relevant information, we may not be able to immediately delete the corresponding information from the backup system due to applicable legal and security technical restrictions, and we will securely store your personal information and restrict any further processing of it until the backup can be erased or anonymized.

VI. Age Limit

Our app is only intended for users who are at least 13 years old. If you are a minor under the age of 13, please use our app under the guidance of your legal guardian.

VII. Cookies and Similar Technologies

In order to provide you with better services and a personalized experience, we may use cookies and similar technologies to collect and store your information. You can manage and delete cookies yourself in your browser settings. Please note that disabling cookies may affect your ability to use certain features of our app.

VIII. Privacy Protection

We will use our best efforts to implement appropriate security measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. We use encryption, access controls, and other safeguards to protect your information.

IX. Third-Party Links

Our Apps may contain links to third-party websites or services. We are not responsible for the privacy practices of these links, and you should familiarize yourself with their privacy policies when you access them.

X. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by appropriate means, such as through a public notice on the WildGoose Customer Service website or by providing you with a pop-up prompt. You should review this Privacy Policy periodically to stay informed of the most up-to-date Privacy Policy.

XI. Contact us

If you have any questions, comments or complaints about this Privacy Policy, please contact us using the following contact details: Email: support@feiyanchat.com

We will get back to you as soon as possible and solve your problem.

We are here to answer your questions